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Terms And Conditions For The AFYAMOJA, Powered By SLADE360° Health Navigator

The following terms and conditions apply to the AfyaMoja, Powered by Slade360° Health Navigator (hereafter referred to as the "Platform" or "the Service"), and by opting into the Service you will be deemed to have read, understood, and accepted these terms and conditions.

Definition of Terms

AfyaMoja User: Any individual of consenting age, with a duly registered SIM card, who activates the AfyaMoja service on their mobile service, and retains a valid and active AfyaMoja subscription;
Consortium Partners: Safaricom PLC, Savannah Informatics Limited and Intellisoft Limited.
Digital Identity: A unique set of identifiable data sets, which in combination can reliably be used to uniquely identify an individual in the digital space.
HTTP: Hyper Text Transfer Protocol: An internet-based protocol for the transfer of text-based information.
MNO: Mobile Network Operator: An entity duly licensed to provide mobile telephony services and adjacent mobile-based services.
MSISDN: Mobile Subscriber Integration Services Digital Number, which is your telephone number;
MSP: Medical Service Provider: A duly registered or recognized individual or institution, legally providing health or medical services within the jurisdiction of their licence.
Patient: Any persons receiving a health related service from a duly registered Medical Service Provider (MSP)
USSD: Unstructured Supplementary Service Data : an interactive text-based service available through mobile phones

Description of the service

This service will allow users to set up appointments on the platform, upon the User's consent, to verified medical service providers' ('MSP') systems and enable interaction with health education by liking or bookmarking them. This also informs the User of previously recorded 'User-MSP' appointments. The 'User' profile will be linked to a subscriber's mobile number (MSISDN), enabling the patient to access the web portal to access their own appointments.

Start Date

AfyaMoja will be available starting August 1, 2025.

Eligibility

The Service is available to individuals of consenting age, with a duly registered and active mobile number.

How to activate/enroll for the Service

Self Enrollment

  1. Visit the Afya Moja website.
  2. Click the 'Sign In' button in the top right corner while visiting the website.
  3. Click the 'Register' link found below the login section.
  4. One can register using one of the following two processes:

Create an account by entering your phone number and ID Number to pull data from the Government of Kenya's Ministry of Health:

  1. Enter your phone number
  2. Enter your ID Number
  3. Click 'Get Started'
  4. Enter the verification sent to your phone number
  5. Click 'Verify & Continue'
  6. Allow for your personal details to be used to create your Afya Moja account:
    • Select Full Name
    • Select ID Number
    • Select Phone Number
    • Select Date of Birth
    • Select Gender
    • Click 'Allow' after selecting the items above.
  7. Set up your login PIN:
    • Add your preferred 4-digit PIN
    • Confirm your PIN
    • Click 'Complete Registration' to finish the enrollment process

Enter account information manually:

  1. Enter the following information:
    • Enter Personal Information
      • First Name
      • Last Name
      • Username
    • Contact Information
      • Phone Number
    • Personal Details
      • Date of Birth
      • Gender
    • Terms and Privacy
      • Agree to the terms and conditions
      • Agree to the privacy policy
  2. Click 'Continue to Verification' after adding the details
  3. Enter the verification sent to your phone number
  4. Click 'Verify & Continue'
  5. Allow for your personal details to be used to create your Afya Moja account:
    • Select Full Name
    • Select ID Number
    • Select Phone Number
    • Select Date of Birth
    • Select Gender
    • Click 'Allow' after selecting the items above.
  6. Set up your login PIN:
    • Add your preferred 4-digit PIN
    • Confirm your PIN
    • Click 'Complete Registration' to finish the enrollment process

Using the Service

  • The service will comprise a web-based interface that will enable the patient to read health education articles, health facilities, and health practitioners.
  • The service allows signed-in users to like, bookmark health education articles, including viewing their profile information, create appointments, view all their appointments, and delete their account.

How to opt out of the Service

  • Access 'My Profile' from the website by clicking on the profile icon.
  • Click on 'Delete Account'

Any of these actions will result in appointments being disassociated from any identifiable information belonging to the User, effectively rendering the data unidentifiable or anonymized. Once the action is confirmed, it cannot be undone, as the data can no longer be identified as belonging to the User (patient). This is designed to be an irreversible action, and the User will be required to confirm at least twice prior to the action being taken.

Charges

An internet connection is expected to access the website.

Changes

  • We reserve the right to immediately change the terms, conditions, notices, and charges under which we offer the Service, or any product or service offered thereunder, as a direct result of new or amended legislation, statutory instrument, Government regulations, policy, or license. In the event of any review of our business planning, technical, public interest or operational reasons, changes within the industry, recommendations from regulatory bodies or similar events, and where circumstances permit, we shall notify you of such changes by SMS or e-mail or through the media (including newspaper publications, television and radio) or on our websites at www.safaricom.co.ke, www.savannahinformatics.com and www.intellisoftkenya.com.
  • These terms and conditions and any changes to them may also be accessed at https://www.afyamoja.org/en and https://www.afyamoja.org/en/terms-conditions, and your continued use of our Services shall be deemed to be your acceptance of an agreement to all such terms, conditions, notices, and charges and any changes thereto.

Exclusion of Liability

  • To the maximum extent permissible by law, we exclude warranties of all kinds, either express or implied.
  • Access and use of the platform is voluntary, and controlled by the User. The completeness of the information held on the AfyaMoja platform depends on the frequency, consented use of the platform by the User, and the completeness of information uploaded/shared onto the platform by the respective health provider.
  • Safaricom PLC, Savannah Informatics Limited, and Intellisoft Limited do not provide any express warranty or guarantee of the correctness of any information on the platform, as the information is generated and provided by third parties, and AfyaMoja provides a digital means of holding or storing information.
  • In the case of incorrect or inaccurate information, Users must refer to the entity responsible for providing or entering the data on the platform.
  • The secrecy and security of the respective verifiers (PIN, password, mobile phone text messages) are the responsibility of the patient/Users, and AfyaMoja and its consortium partners bear no liability for inappropriate use of the verifiers.
  • Although AfyaMoja and its consortium partners will have taken all reasonable precautions to ensure that the information provided to you on the Platform is accurate and that you suffer no loss or damage as a result of the use of the Service, by using the Service you agree that your use is entirely at your own risk and volition and that you assume full responsibility for any risk of loss or damage arising from the use of the Service with the exclusion of any willful and gross negligence by AfyaMoja and its consortium partners and their respective officers, employees, subcontractors or agents. You are responsible for the correctness of the data in your AfyaMoja account.
  • By using the Service, you hereby acknowledge that you have registered for the AfyaMoja service voluntarily and without any coercion and have no legal rights against AfyaMoja and its consortium partners for the use of the Service.
    • You agree that AfyaMoja and its consortium partners and their officers, employees, agents, and partners will not be liable for any loss or damage, including, without limitation, any direct, indirect, special, incidental, consequential, or punitive damages, whether arising out of contract, statute, tort, or otherwise arising from:
    • Any force majeure events or other circumstances outside the control or knowledge of AfyaMoja and its consortium partners or including industrial disputes, terrorist or enemy action, or
    • Any damage to or loss of information on your mobile phone in the event that unwanted programs or material, malware, trojans, worms, or viruses are transmitted to your mobile phone by the use of the Service. It is expected that by using the Service, you will take all reasonable precautions while sending and receiving data via AfyaMoja.
    • Any losses incurred due to any inaccurate content, loss or unavailability of data, or lack of access to the Service that is beyond the control of AfyaMoja and its consortium partners.
    • Any content on a third-party or online partner site or service.
  • AfyaMoja and its consortium partners make no representations whatsoever concerning any products or services NOT directly provided by the consortium partners, in direct relation to AfyaMoja. This includes products and services provided by consortium partners and the contracted healthcare providers. AfyaMoja and its consortium partners expressly disclaim any liability arising from any loss occurring as a result of reliance on these products or services
  • AfyaMoja and its consortium partners disclaim liability from the fraudulent actions of any third parties, including but not limited to any mobile money platform operators or related parties.
  • AfyaMoja and its consortium partners disclaim liability arising from any mistreatment, malpractice, or wrongful actions of the contracted healthcare providers in the line of providing health services.

User Rights:

The Right to Be Forgotten

The User, who consents to activating and utilizing the AfyaMoja service has a right to be forgotten in compliance with prevailing privacy laws.

With regard to AfyaMoja, 'Forget' implies complete and irreversible anonymization of patient data accumulated on the platform, essentially rendering the User with no association or identifiable linkage with any data on the AfyaMoja platform.

With regard to AfyaMoja, 'anonymization' refers to the manipulation of identifiable data such as date of birth, name, mobile number, and hospital information, to pre-defined default values not associated in any combination with known identities

Dispute Resolution and Jurisdiction

  • You may contact the AfyaMoja customer support centre on telephone number +254 790 360360 to report any dispute or claim relating to AfyaMoja while your account is valid and active.
  • All disputes arising from the AfyaMoja or these Terms of Service will be addressed by way of amicable discussions between the parties.
  • If an amicable resolution of the dispute or claim fails for a period longer that 14 days from the date the dispute or claim first arose, the dispute may be resolved by an arbitrator agreed on by both parties and in default of such agreement by an arbitrator appointed by the Chairman of the Kenya Chapter of the Chartered Institute of Arbitrators on the application of either party. Such arbitration shall be conducted in Nairobi in accordance with the Arbitration Act 1995 or any re-enactment thereof.
  • To the extent permissible by law the determination of the arbitrators shall be final, conclusive, and binding upon the parties hereto.
  • These Terms of Service and the use of the service shall be governed by the Laws of Kenya.

Other terms and conditions

  • To access this service, you must be over 18 years of age, a holder of a national Identity Card used to register the SIM card to be used, and must opt in to the platform.
  • This is a service provided by consortium partners.
  • The standard terms and conditions for the Safaricom Prepay and Postpay services will apply to the Service unless expressly varied by these terms and conditions.
  • Subscribers' registration and subscription details will be visible to consortium partners but will only be used for reporting and analysis.
  • We are committed to respecting and protecting the privacy of the information we collect from you in compliance with the applicable laws and obligations on data use and privacy. Our privacy statement, as updated from time to time, explains how we treat your personal data and protect your privacy when you use our Service and can be found on https://www.afyamoja.org/en/privacy-policy
  • Consortium partners reserves the right to vary or amend any feature of the Service or to amend these terms and conditions at any time. Such changes shall be advertised on our websites at www.safaricom.co.ke www.savannahinformatics.com and www.intellisoftkenya.com and may also be published in the local press. Such changes shall not affect any Service you have requested prior to the effective date of the changes.

Changes to the Terms of Service

AfyaMoja and its consortium partners reserve the right at any time to modify these Terms of Service and to impose new or additional terms or conditions on your use of the Services. Such modifications and additional terms and conditions will be notified to you fourteen days in advance. Your continued use of the Services will be deemed acceptance thereof.

Privacy and Security:

While AfyaMoja and its consortium partners will pursue and implement all possible security measures within its reach to ensure the privacy of your information and the security thereof:

  • The User is responsible for the security of their personal device/s that bear or store any communication, data, or information relating to or sent or received from AfyaMoja.
  • The User is solely responsible for maintaining the secrecy of any key information, such as passwords, PIN, OTP, that enable or grant access to health information on the User's devices, and both expected and required not to share this information with anyone else outside of the valid use of AfyaMoja.
  • AfyaMoja platform is designed to require User consent for access and sharing of identifiable information.
  • AfyaMoja and its consortium partners will have access to identifiable data for use in monitoring the system performance, the services hereunder, and related hereto, including administration of the account, support, customer communication, and access to healthcare services.
  • AfyaMoja and its consortium partners will have access to de-identifiable or anonymized data, including system and appointments, for use in service performance and analytics.